1. Who did you interact with at our office?
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2. Were you placed on hold?
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3. Was the customer service coordinator courteous and professional? Representative of 5-Star Service?
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4. Did she/he (customer service) answer your questions clearly and accomodate your needs (schedule/time)?
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5. Did the technician complete an initial evaluation with you to assess what is going on and how they believed they could help you? If yes, do you feel that their assessment was valuable?
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6. Did the technician wear shoes covers upon entering your home? If yes, did you notice if they removed them when they went outside to fetch equipment?
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7. Was the technician wearing a tool belt?
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8. Did the technician have a while towel tucked into his back pocket (or by his side)?
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9. If they were cleaning in your home, did the technician move the cleaning machine close to the water sources (vs. carrying buckets of water from water source to machine)?
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10. Was the technician friendly?
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11. Was the technician professional?
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12. Did the technician conduct a post evaluation, explaining how the job went? If yes, did they offer suggestions for future care needs?
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13. How would you compare our service to that of other home service companies you have used?
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14. Additional comments:
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